Debt Collection
Software

Social Profiles

Get Started

Get more information on debt collection software
and how to get the most from it.

    Software Reviews

    Who is Latitude by Genesys?

    Latitude by Genesys® provides the complete answer to all accounts receivables challenges— from day one delinquency through charge-off and debt sale. By bridging creditors’ servicing platform with Latitude, all the necessary information—current and historic—is available. This leads to a better customer experience, improved recovery rates and increased agent effectiveness. It provides collectors and agents with the tools to manage the debt collection and recovery process and provides full functionality for the collector’s or agent’s desktop and deploys as a true zero-footprint, browser-based environment. 

    Since 1996, Latitude’s focus has been to provide the most forward-thinking, attractive solution to the business needs of different people and companies in the accounts receivable management (ARM) space. Acquired by Genesys in 2016, Latitude is continually growing, innovating, and reshaping the technology expectations and customer experiences of ARM companies and their consumers. Latitude by Genesys is a standalone product that optionally integrates with the Genesys Cloud™, PureConnect™ and Genesys™ platforms.

    Latitude by Genesys: Debt Collection Software Solutions

    Modules of Latitude

    Wherever your business model fits in the credit cycle, the Latitude product suite has all the tools needed for a successful receivables recovery strategy including Agent Desktop, Agency Interface Manager, Workflow Designer, Exchange ETL Tool, and Reporting & Queries.

    Liquid Latitude

    The most current, cutting-edge iteration of the Latitude by Genesys software suite is known as Liquid Latitude. With a consumer portal interface that connects directly to the configurable database, integration and auditing are seamless.

    Latitude by Genesys
    Flexibility Release Social Post

    Meet the amazing team behind
    Latitude by Genesys

    Cris Bjelajac

    Sr. Director, Business Operations

    Ian Winder

    Director, Product Management

    Beth Goedelman

    Senior Manager
    Professional Services

    Kevin O’Brien

    Principal Implementation
    Consultant

    Latitude Gives Back

    Latitude Expertise