Latitude by Genesys is a highly automated, enterprise collections platform designed to handle anything. From student loans to overdue credit card payments, first-party creditors, debt buyers and collections agencies can easily manage all phases of the debt lifecycle. Latitude by Genesys resolves gaps in functionality while reducing the pressure on your agents and increasing recovery rates.
The Latitude by Genesys collections solution has comprehensive debt collection and recovery capabilities for managing all pre- and post-charge-off accounts and workflow processes. It provides collectors and agents with the tools to manage the debt collection and recovery process. It also provides supervisors, managers, administrators, and support staff with the tools to manage Latitude by Genesys.