TEC Senior Solutions Consultant for Latitude by Genesys – Collection Software

My career in the receivables industry started 30 years ago when I was a part of the Experian Analytics/Scoring Team, providing behavior models and related technology for the collection industry. Since that time, I have held collection-related data and technology senior leadership roles with FICO, LexisNexis, Telrock, and now TEC.

The market buzz lately seems to be about Artificial Intelligence (AI), Machine Learning (ML), and digital channel communications. However, the real trend in the market is COLLECTION TECHNOLOGY MODERNIZATION.

This is the outcome of avoiding technology improvement initiatives and or kicking the “new technology can” down the street for too many years. As such, they are now at the point where the technology gap has grown too wide to ignore and a full blown renovation of their collection operations/collection ecosystem is needed. It’s a major undertaking, but for those with the foresight, fortitude, and financial means, it is a game changer for everyone on the collections side of the equation (agents, supervisors, back-office, and leadership), and provides a better overall experience for the consumer/debtor. It’s about achieving higher levels of overall collection efficiency and effectiveness through the implementation of a broad set of next-generation applications, platforms, and software systems that are seamlessly integrated and work in complete harmony for overall better collection performance and results.

The industry is pushing for higher levels of efficiency and effectiveness. This, in turn, is driving them to undertake collection technology modernization. For some this will mean operational remodeling, while for others it could be an entire “technology renovation,” or a collection operation ecosystem revamp. In most cases, it will not be an easy or short journey, regardless of size and/or financial strength.

My hope and belief is that most collection operations will take up the journey and will make it through this modernization challenge. I base this on my years of experience in the industry where I have come to learn that the Receivables Industry is an extremely resilient industry, with an incredible “CAN-DO” attitude regardless of the challenge.

I know this may seem like a cliche, but for me it’s the people and technology. No other place I have worked affords me the opportunity to work with such great prospects, clients, team members, partners and leading collection technology every day. It is extremely enjoyable.

People will ask me how I’m doing, and I like to reply “better than most!”, because I do believe I am very fortunate to be better off health, wealth, and happiness-wise than most— and for that I am always grateful.

If it seems like things are crashing down around you, just step away, and/or get some rest. Things are a lot easier to deal with when you have time to regroup.

Outside of my marriage of 35 years, and having raised 2 terrific young adults, I have to say it’s working for 30 years in the credit & collection industry. It has allowed me to learn so much, meet so many interesting people around the world, and develop more friendships than I ever imagined. I’m a very lucky guy!

I always thought I wanted to be a lawyer, but the Poli-Science classes in college steered me towards business school. The last thing I thought I would ever be is a “SALES GUY” but it turned out to be an incredible and highly successful profession for me.

Work from Home – No doubt it is the flexibility it gives me and the time it affords me (not driving to & from work).

Movie – Moneyball, and for the Love of the Game. I pitched baseball in college and love baseball/sports movies.

I really don’t like large social events.

I was the first US Citizen born in Hawaii after it became a state.

Two cats… actually they belong to my wife. I told her I do not want A CAT, so she brought home TWO CATS. Marvin and Milo.