Company Information

  • Who is Central Portfolio Control?

    Central Portfolio Control, or CPC, is a professional debt collection agency founded in 1998 and headquartered in Minnetonka, MN. Central Portfolio Control partners with local, regional, and national creditors to achieve financial performance goals with minimal risk and optimal customer experiences. Central Portfolio Control takes a professional and empathetic approach to recovering accounts as we work with consumers to find amicable solutions and resolve account balances smoothly.

    Government Contracts

    Central Portfolio Control offers federal agencies and prime contractors 13 years of proven experience as a Small Business subcontractor on one of the Federal Government’s largest and most complex financial service contracts—the U.S. Department of Education defaulted student loan contract—servicing more than $200 billion in delinquent loans. Central Portfolio Control’s extensive experience, combined with our compliant, data-driven systems, gives us the authority to operate on large, complex projects with stringent Service Level Agreements (SLA) like government contracts. Our long-term relationships are based on consistent performance, minimal risk, planned growth, and integrity.

    Memberships & Certifications

    As a nationally licensed and bonded debt buyer, collection agency, and BPO, Central Portfolio Control commits thousands of man-hours each year into fully understanding and maximizing compliance. CPC maintains membership in ACA International, Receivables Management Association International (RMAI), American Association of Healthcare Administrative Management (AAHAM), and Healthcare Financial Management Association (HFMA). We are PCI DSS certified, SAS70 certified, HIPAA-compliant, and a BBB-accredited business. With three data centers that are fully integrated with complete redundancy, we maintain the security and integrity of the data entrusted to us.

    Professional Careers

    CPC provides quality career opportunities for dependable and motivated candidates. We are proud to say our team maintains an excellent retention rate. When job openings are available in one of our offices, those can be found on our Indeed page. We recruit skilled professionals interested in working for our industry-leading company in a professional and collaborative environment. Our unique business provides employees with competitive earning potential and flexible hours. Our Leadership Team promotes autonomy and inspires innovation through trust. We are committed to our team’s success. Central Portfolio Control provides our employees with training on our customer service techniques, technology systems, business processes, and the tools to be successful. Our largest asset is the tenure of our team, and their dedication to their own professional development enables us to deliver best-in-class services to our clients.

  • Central Portfolio Control Complaints

    Central Portfolio Control invites consumers to contact our management and share their experiences in working with our team. Contact our Compliance Team directly:

    •  888-351-0831

    • Monday – Thursday: 7am to 8pm (CST)
      Friday: 7am to 4pm (CST)
      Saturday: 9am to 12pm (CST)

    • Central Portfolio Control
      10249 Yellow Circle Drive, Suite 200
      Minnetonka, MN 55343

    With regard to disputes, you will receive a written acknowledgment of the receipt of your dispute. Disputes are typically processed within 1-2 business days of the request. If we are unable to locate your account, we may need to contact you. CPC will respond with the outcome of the investigation within 30 days of the receipt of the dispute.

  • Making Payments to Central Portfolio Control

    Central Portfolio Control offers consumers several options for making payments to their accounts. Payments can be made online, by phone, and by mail using a credit card, check, money order or cashier’s check. CPC also accepts payments wired via Western Union.

    Central Portfolio Control has an online account management portal on our website for consumers to get more information about their account, make payments, view documents, and more. Consumers can visit to authenticate themselves and access the online portal.

  • Is Central Portfolio Control Listed on Your Credit Report?

    On behalf of our clients, Central Portfolio Control, or CPC, reports accounts to the major credit bureaus including TransUnion, Experian, and Equifax. CPC is a third-party collection agency that relays the information and documentation provided to us by our clients when reporting to the credit bureaus. Central Portfolio Control strives to be flexible for consumers, working to help consumers resolve accounts on their credit report while staying within the requirements of the law.

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