TransUnion is a global information and insights company that makes trust possible in global commerce. The organization does this through a Tru™ picture of each person: an actionable view of each consumer based on a robust set of online, offline, public, and proprietary information, stewarded with care. TransUnion’s status as a global insights company extends into the collections landscape with its first and third-party collections department. Their recovery teams help improve portfolio performance and recovery through a smarter debt recovery method powered by the Tru platform.

TransUnion offers deep industry knowledge and employs a hands-on, consultative approach to promote efficient communication for an enhanced customer experience. Through the power of information, TransUnion is working to build healthier bottom lines, stronger economies, and safer communities worldwide.

TransUnion offers first- and third-party collections solutions. TransUnion helps financial institutions improve collections productivity and efficiency with deeper insights that provide confidence for engaging customers earlier in the collections lifecycle. They do this through their Tru products including compliance risk assessments, Phone Behavior Intelligence studies, Caller Name Optimization strategies, and more. On the third-party side of the equation, TransUnion employs proprietary skip tracing, asset recovery, and right-party lookup methods to ensure an improvement in productivity and efficiency for maximized profitability.

TransUnion’s access to millions of points of data positions the organization as a global leader in collections. One of the unique ways the company reaches out to the entire industry is through its comprehensive industry reports. In 2023, TransUnion published: Seizing the Opportunity in Uncertain Times: The Collections Industry in 2023. The report looked at key metrics including the impact of AI and Machine Learning, how agencies emerged from uncertain economic conditions, and what steps are needed for 2024 and beyond. To learn more about the report, experts from various parts of the industry gathered for a detailed Receivables Roundtable.

TransUnion’s collections solutions team is front and center in the industry for a variety of reasons but chiefly because of their industry involvement. Through organizations like Receivables Info, their team helps highlight its solutions and trends they are seeing through various series like 5-Minute Pitch and Receivables Info Webinars. 

In 2023 alone, Matthew Wolk, Mick Moss, Jeffrey Ragsdale, and Mitchell Young all filmed detailed pitch videos to highlight TransUnion’s solutions while Mary Jo Terry joined the RI team for a detailed webinar on student loans.